Frequently Asked Questions – Windows Edition
Who manufactures replacement windows for Window World?
The windows are manufactured by Associated Materials Incorporated (AMI). AMI was founded in 1947 and is one of the largest replacement window manufacturers in the world.
Where are the replacement windows manufactured?
All Window World Windows are 100% made in the USA
What types of Payment Methods & Financing do you offer?
We accept cash, check and all major credit cards. We also offer financing options through SACU and Wells Fargo with approved credit. Apply Online Today!
Will the replacement windows be installed from the inside or outside?
The majority of our replacement windows are installed from the inside. In some situations it may be necessary to install from the outside.
Do you install replacement windows year-round? If so, will I lose a lot of heat/cooling at the time of installation?
Window World installs replacement windows year-round. A standard install will take only one day. Our installers install one window and at a time and are trained to do what they can minimize heating/cooling loss. The energy savings from the new windows will recover any additional costs incurred within a few days.
How can I prepare my house for my replacement windows?
Please take down curtains, blinds, or any other window treatments. Security sensors should also be removed and turned off by your security company. Please provide our installation expert with a clear path to the window(s) being replaced by moving anything that may be in the way. It is also advisable to remove all wall decorations from the walls close to the windows as they may fall during removal or installation.
How long will it take to get my replacement windows? How much time should I allow for the installation?
Generally, delivery time from window measurement to installation (although not guaranteed) can be from 4-8 weeks depending on type of windows and doors ordered. Tempered glass, impact hurricane windows, special shapes and custom sized doors are all extended lead time items. Our installers can typically install 10-12 windows per day on average. Most jobs can be completed in one to three days.
What type of warranty is available for my windows?
All of our Window World replacement windows come with a limited lifetime warranty. However, a double “transferable,” lifetime glass breakage, lifetime seal failure, and installation warranties are available. Contact us for more details.
What happens to my old windows?
After installing your new replacement windows we remove every bit of debris from your property and dispose of it properly. If you wish to keep your old windows, glass or storm windows, please notify the installer as soon as he arrives for your installation.
What do I do if there is a problem with the windows?
In the rare occasion that you do have a problem with your Window World replacement windows, we recommend that you visit the “SERVICE/WARRANTY” section of our corporate website. Most of the issues encountered by our customers are easily corrected and don’t necessarily mean that there is a problem with your window. This website contains a number of easy tutorials to aid you in correcting most of these issues. Please take a moment to read this information as some of it may be valuable for the care of your new replacement windows.
If after trying the repair guides your issue is still not resolved, this website will guide you to complete specific forms which will aid us in getting the parts you need. Finally, you can, of course, email us or contact us via phone. We have Window World TX offices in both San Antonio and Corpus Christi but serve many more locations.
